We designed and manage a comprehensive customer experience system that ensures seamless communication across multiple channels. This includes monitoring and responding to emails, moderating social media posts and reviews, and leading a team of support agents to uphold high customer satisfaction scores and rapid response times. By implementing structured workflows and performance tracking, we have optimized engagement and strengthened brand trust.

We built and refined operational systems for both our digital product and in-person studio, streamlining processes to enhance efficiency and reduce friction. Through strategic automation, improved workflows, and cross-functional coordination, we ensured that daily operations ran smoothly, allowing teams to focus on delivering high-quality experiences.

We developed structured feedback loops to collect and analyze insights from hundreds of customers through surveys and interviews. By translating raw data into actionable reports, we provided key stakeholders with the information needed to refine product decisions and enhance the overall customer experience.